Returns And Refunds Policy

At QAVOMI, customer satisfaction is our priority.

Return Eligibility

Returns are accepted within 14 days after delivery.

Returned products must:

• Be unused and in original condition.

• Include all original packaging and accessories.

• Include proof of purchase.

• Be free from customer-caused damage.

Non-Returnable Items

The following items are not eligible for return:

• Clearance or final sale items.

• Gift cards.

• Customized or personalized products.

• Products damaged due to misuse or improper handling.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please include:

• Order number

• Description of the issue

• Photos of the product

• Photos of the shipping package

We will review your request and provide a replacement or refund when appropriate.

Return Procedure

1. Contact Customer Support.

2. Receive return authorization.

3. Ship the approved return.

4. Product inspection.

5. Refund or replacement processed.

Returns sent without authorization may not be accepted.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been inspected.

Original shipping charges are non-refundable unless the return results from our error.

Exchanges

Products will be replaced if they are defective, damaged during transit, or shipped incorrectly.

Contact

Email: support@qavomi.com